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Pharmacy Errors: A Course in Quality-Related Events

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Pharmacy Errors: A Course in Quality-Related Events


Once purchased the link emailed to you is valid for 60 days. If you do not complete the course within 60 days call the FPA office and we will resend the link to complete the course. 

FPA Correspondence Course
Florida Board of Pharmacy approval numbe
r 20-625835

8 Contact Hours or 0.8 CEU's


This program is designed to educate readers on the basic elements of human error and how they apply to the practice of pharmacy. Theories of human error are discussed, followed by a discussion of factors that can influence error capture, production, and prevention, and error-analysis techniques such as Root Cause Analysis (RCA). The course concludes with a summary of main ideas that can help pharmacy practitioners to become more “error aware.”



Describe what errors are, how they happen, and how to study them; Identify the essentials of attention and memory and how they affect pharmacy performance; Define the nature of expertise and how it plays into error capture and production; Outline how an organization can facilitate or inhibit error capture and production; Analyze the immediate aftermath of an error and what the pharmacist can expect to experience; Identify how to focus on patients first and how to address error issues with them; Describe tendencies to attribute blame for negative events and how those tendencies can inhibit learning from errors; Explain how irrational thinking can cause a downward spiral of unrealistic expectations about errors; Explain the history of how errors have been viewed in the health sciences and why that view is not conducive to performance improvement; List three critical misconceptions about human error that can lead to inaccurate perceptions of why they occur; Compare and contrast error management versus error prevention and define why both are necessary; Outline possible ways to implement error management practices and training in the pharmacy; Describe Root Cause Analysis (RCA) – its purpose, its techniques, and its strengths and weaknesses; Describe Failure Mode Effects Analysis (FMEA) – Its purpose, its techniques, and its strengths and weaknesses; List the six areas of organizational influence on error production and how they can be used to identify error-inducing conditions; Define the role of communication with employees about error management; Describe cases in which system failure has set up pharmacists to commit errors; List the primary conclusions of the Institute of Medicine report, To Err is Human; Describe the steps necessary to establish a pharmacy CQI program in Florida; Describe the best approach to conducting a pharmacy CQI meeting.



Florida Pharmacy Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Eight (8) contact hours are available upon completion of all five modules, the posttest questions and the evaluation form.  Participants must pass the exam with a score of 70% or better. Pharmacists satisfying disciplinary actions from the Florida Board of Pharmacy are ineligible to receive continuing pharmacy education credit. You are to submit your certificate of completion to the Board of Pharmacy as evidence of completion. This is an ACPE knowledge-based activity.  Initial Release Date: June 15, 2018.  Expiration Date:  June 15, 2021. UAN:  0165-9999-18-062-H05-P and UAN:  0165-9999-18-062-H05-T. Florida Board of Pharmacy approval number 20-625835.